At Rustic MAKA, we are committed to providing our customers with high-quality personal care products that meet and exceed their expectations. We offer a 30-day Return and Refund policy (excluding shipping and handling fees) on unopened and unused items to ensure your peace of mind.

To be eligible for a refund, you must have purchased the product directly from Rustic MAKA's official website or an authorized retailer. The product must be in its original packaging and in an unopen condition. The refund request should be made within 30 days of the purchase date.

To initiate a return and refund, please contact our customer support team at info@rusticmaka.com and provide the following information: Your name, order number, product(s) you wish to return, and reason for the refund request. Our customer support team will provide you with a return authorization if eligible. Once eligible, you can go ahead and mail the products back to us. We do not provide pre-paid return labels for any returns or exchanges.

If the return is due to an error on our part, we will provide a prepaid shipping label for your return.

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If your refund is approved, the purchase price (excluding shipping and handling fees) will be processed using the original payment method within 7 working days. Refunds may take additional time to appear in your account, depending on your bank or payment provider.

We cannot offer refunds on products that are open, used, and were sold as promotional “Damaged/Imperfect” sale. Gift cards and promotional items are also non-refundable.

Any authorized replacement orders will require a "signature" upon delivery. This helps prevent issues with lost or stolen packages, ensuring your order is protected and reaches you safely.

In case you receive a damaged product, please contact our customer support immediately at info@rusticmaka.com and we will arrange a one-time replacement or provide a full refund, including shipping costs.

We currently do not offer direct product exchanges.

At Rustic MAKA, we offer Route package protection on all orders at the time of purchase. If you have purchased this additional order protection and your order is lost or stolen, you will need to file a claim through Route at https://claims.route.com/.

We are not responsible for lost or stolen packages once they are marked as "delivered" and confirmed by the shipping carrier, either through tracking information or an image confirmation.

If your package is marked as delivered but not received, please check with neighbors, building security, or your local postal service. You may also file a claim directly with the shipping company for any compensation.

We may assist with investigating the issue but cannot provide compensation for packages confirmed as delivered. Please contact rusticmaka@gmail.com with any questions.

Rustic MAKA reserves the right to reject claims related to returns, refunds, lost, or stolen packages if there is reasonable evidence of fraudulent activity or misuse of this policy. Our goal is to ensure that you have a positive shopping experience with us, and we appreciate your understanding and cooperation in such situations.

If you have any questions or need assistance regarding returns, refunds, lost, or stolen packages, please don't hesitate to contact our customer support team at info@rusticmaka.com.

Rustic MAKA may update or modify its Returns and Refunds policy from time to time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further clarification about our Returns and Refunds policy, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we will do our best to address any concerns you may have.

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