At Rustic MAKA, we are committed to providing our customers with high-quality personal care products that meet and exceed their expectations. We offer a 30-day Return and Refund policy (excluding shipping and handling fees) on unopened and unused items to ensure your peace of mind.
Eligibility for Refund
To be eligible for a refund, you must have purchased the product directly from Rustic MAKA's official website or an authorized retailer. The product must be in its original packaging and in an unopen condition. The refund request should be made within 30 days of the purchase date.
Return And Refund Process
To initiate a return and refund, please contact our customer support team at email@example.com and provide the following information: Your name, order number, product(s) you wish to return, and reason for the refund request. Our customer support team will provide you with a return authorization if eligible. Once eligible, you can go ahead and mail the products back to us.
If the return is due to an error on our part, we will provide a prepaid shipping label for your return.
If the return is due to a change of mind or any other reason not caused by Rustic MAKA, the cost of return shipping will be the responsibility of the customer.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If your refund is approved, the purchase price (excluding shipping and handling fees) will be processed using the original payment method within 7 working days. Refunds may take additional time to appear in your account, depending on your bank or payment provider.
We cannot offer refunds on products that are open, used, and were sold as promotional “Damaged/Imperfect” sale. Gift cards and promotional items are also non-refundable.
In case you receive a damaged product, please contact our customer support immediately at firstname.lastname@example.org and we will arrange a one-time replacement or provide a full refund, including shipping costs.
We currently do not offer direct product exchanges.
At Rustic MAKA, we strive to ensure that our customers receive their orders in a timely and secure manner. However, we understand that unforeseen circumstances can lead to lost or stolen packages during the shipping process. To address such situations, we have implemented the following Lost and Stolen Package Policy.
Definition of Lost and Stolen Packages
A "lost package" refers to an order that has not been delivered to the customer's shipping address and cannot be located within a reasonable period after the expected delivery date.
A "stolen package" refers to an order that has been marked as delivered but was not received by the customer, indicating a potential theft.
Prevention and Tracking
To prevent lost or stolen packages, we provide tracking information for all orders shipped from our warehouse. You will receive a shipping confirmation email with tracking details once your order is dispatched. We recommend monitoring your shipment's tracking information regularly to stay informed about its status and estimated delivery date.
Responsibility and Liability
Once the package is marked as "delivered" by the shipping carrier to the provided shipping address, Rustic MAKA holds no further liability for lost or stolen packages.
If you believe your package was stolen, we recommend checking with neighbors, building security, or the local postal service to verify its whereabouts before taking further action.
Reporting Lost or Stolen Packages
In the event of a lost or stolen package, you may contact our customer support team at email@example.com and provide the following information: Your name and contact details, order number, tracking number (from the shipping confirmation email), details of the issue (e.g., package marked as delivered but not received).
Investigation and Resolution
Upon receiving your report, we will initiate an investigation with the shipping carrier to determine the package's whereabouts and the cause of the issue.
If the carrier confirms that the package is lost or stolen, we will work with you to find a suitable resolution, which may include a one-time replacement shipment or a refund for the order's value. We may also request you to provide us with a written statement so we may file a claim with the shipping carrier to recuperate the costs.
Timeframe for Reporting
To be eligible for assistance regarding lost or stolen packages, you must report the issue to our customer support team within 3 business days from the date of the marked delivery.
Rustic MAKA reserves the right to reject claims related to returns, refunds, lost, or stolen packages if there is reasonable evidence of fraudulent activity or misuse of this policy. Our goal is to ensure that you have a positive shopping experience with us, and we appreciate your understanding and cooperation in such situations.
If you have any questions or need assistance regarding returns, refunds, lost, or stolen packages, please don't hesitate to contact our customer support team at firstname.lastname@example.org.
Rustic MAKA may update or modify its Returns and Refunds policy from time to time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or need further clarification about our Returns and Refunds policy, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we will do our best to address any concerns you may have.